• Our engineers wear uniform, carry and use their own cleaning equipment and arrive on time.
  • They use dust sheets to protect our client’s property and possessions.
  • We operate an active job inspection and quality management system where appropriate.
  • We work to a demanding Customer Satisfaction Code of Practice.
  • We are a small family run firm who deliver a personal service at all levels.


Please see below a list of frequently asked questions regarding our customer service and what makes us different from other plumbing companies in Edinburgh For further information, don’t hesitate to call us on 0131 444 2200

  • This company is fully licensed to provide outstanding plumbing, heating and gas works.
  • Our certified plumbers and engineers are accredited in the above and in health and safety good practice procedures.
  • We have 100 years experience working in Edinburgh’s domestic and commercial properties.
  • We are specialists in tenement property maintenance and especially in lead pipework repairs and upgrading.
  • Our staff routinely receive training and safety updates.
  • We are a small enough business to care, but large enough one to cope.
  • We agree client appointments with 2hr arrival time slots and if there is any deviation, we will contact accordingly.
  • During working hours, we have a manned admin office with email, telephone and answering services available.
  • Out of these hours, our 24 hour emergency service is available to help.
  • Fixed price quotations are issued whenever possible.
  • A property access key collection and holding service is available upon request.
  • Our materials and workmanship are unconditionally guaranteed for a minimum of 12 months unless stated otherwise.
  • Many larger quoted projects carry additional warranties of up to 7 years or more.
  • We are accredited by SNIPEF, Gas Safe, CLE, Worcester Bosch & Kingspan.
  • We value all our customers individually and have very high levels of repeat and referred business.
  • We keep confidential records of our client’s properties, the works we have carried out and when regular maintenance is required.
  • We appreciate that our customers could always go elsewhere if we do not always perform.


" I called Blackhall when our boiler broke as we'd used them before and knew them to be reliable, friendly and fairly priced. They sent someone out the same day and got us back up and running in no time."

" Engineer arrived bang on 8:30am and took less than half an hour to install the new valve. My heating is now working without any problems. Excellent service!"

" Highly recommended. Very professional at all times with clear explanations given by Stuart of how the work would progress. All people on site were courteous and worked well.


Blackhall Plumbing Heating Reviews

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To arrange a quote in the comfort of your own home call:  0131 444 2200